Do you bill by the hour? +
No. Assessments and projects use fixed prices, while ongoing partnerships use a fixed monthly investment. We estimate effort internally, but your price is connected to the agreed result, responsibility, complexity, and risk.
What is included in the free site report? +
It is a concise first look at public performance, technical SEO, accessibility, and configuration signals. It includes three useful next steps, but it is not a full audit, implementation plan, analytics investigation, or consultation.
Is an assessment required before every project? +
No. If the problem and scope are already clear, we can price a focused engagement directly. Assessments are most useful when several issues overlap, the platform is unfamiliar, or the right intervention is not yet obvious.
Can a smaller business work with IT Bonsai? +
Yes. The website snapshot, technical assessment, and quick improvement options were designed specifically to create an accessible first step for smaller organizations.
Do we have to sign an ongoing retainer? +
No. Reports, assessments, and focused engagements stand on their own. Ongoing partnerships are available when continuous improvement and technical ownership would create more value than a series of disconnected projects.
Can an assessment fee be applied to the next project? +
Sometimes. When an assessment leads directly into a larger focused engagement, the proposal may credit some or all of the assessment fee. We confirm that in writing before the assessment begins.